Please Note: Customers of Footsmart may experience extended order processing times, extended shipping times, and return processing times due to the COVID-19's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.
Order Processing Times
FootSmart processes orders from our east coast-based distribution facility. Weather, natural disasters, other uncontrollable events and your delivery address distance from our facility may impact shipping times.
We use a variety of shipping carriers to make sure we deliver your order as soon as possible. The estimated delivery date in checkout is based on your delivery address and the shipping option you’ve selected. All quoted shipping estimates are in business days and do not include Saturdays, Sundays, or holidays. Orders placed after 11:00 AM Eastern Standard Time will be processed the following business day.
(5-7 Business Days)
(2-3 Business Days)
(1 Business Day)
*Please Note: Fulfilled by partner items excluded from posted shipping arrival dates.
Complimentary Delivery (5-7 Business Days)
In-stock items shipping within the Contiguous United States typically ship from our warehouse within 2 business days and will arrive in an additional 5-7 business days.
Expedited Delivery (2-3 Business Days)
In-stock items shipping within the Contiguous United States typically ship from our warehouse within 1-2 business days and will arrive in an additional 2-3 business days. Expedited orders cannot be shipped to a P.O. Box or APO/FPO address.
Rush Shipping (1 Business Day)
In-stock items shipping within the Contiguous United States typically ship from our warehouse within 1-2 business days and will arrive in an additional 1 business day. Rush orders cannot be shipped to a P.O. Box or APO/FPO address.
Fulfilled By Partner items require 2-3 additional business days to process before shipping. Orders fulfilled by partner cannot ship outside of the U.S. These orders are not eligible for expedited shipping, rush shipping, to PO boxes or APO/FPO and cannot be cancelled or modified once order is submitted.
Shipping to Hawaii and Alaska (2-3 Business Days)
Hawaii: Your order must be placed by 9:00 AM HST, Monday through Friday to receive your package within 2-3 Business Days. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes in Hawaii.
Alaska: Your order must be placed by 10:00 AM AKST, Monday through Friday to receive your package within 2-3 Business Days. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes in Alaska.
Shipping to Puerto Rico is available via USPS for $25.
All orders shipped to Canada will include a shipping charge and can incur customs, duties, taxes and potential brokerage fees. These fees are the responsibility of the recipient; therefore, we ask that you be aware of these fees prior to submitting your order. For rate information, please see chart above.
Orders shipping to APO/FPO addresses must ship via USPS and cannot be expedited.
Shipping to Multiple Addresses
We are not able to ship to more than one address at a time. You will have to submit each order separately and shipping fees cannot be combined.
Lost, Damaged, or Stolen packages
- 100% coverage of lost, stolen or damaged packages
- Effortless claims filing* through the Route App
- Basic claim resolutions within 24 hours of approval
- Customer service reps available 24/7
To file a claim using Route+ click here.