Please Note: Customers of Footsmart.com may experience extended order processing times, extended shipping times, and return processing times due to the COVID-19's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.
Order Processing Times
Lost, Damaged, or Stolen packages
- 100% coverage of lost, stolen or damaged packages
- Effortless claims filing* through the Route App
- Basic claim resolutions within 24 hours of approval
- Customer service reps available 24/7
To file a claim using Route+ click here.
|Order Total||Complimentary Shipping (5-7 Business Days)||Standard Shipping (5-7 Business Days)||Expedited Shipping (2-3 Business Days)||Rush Shipping (1 Business Day)|
|Up to $74.99||n/a||$5.00||$15.00||$25.00|
|$75 and up||Free||n/a||$15.00||$25.00|
*Please Note: Special order items excluded from posted shipping arrival dates.
Orders for in-stock items typically ship within 2 business days and will arrive in an additional 5-8 business days.
Rush Delivery: Order by 11am ET and in-stock items will ship via FedEx® or U.S. Priority Mail the same day to arrive in 3-5 business days. Orders taken after 11am ET on Friday, all day Saturday, and all day Sunday will ship on Monday.
Express Delivery: Order by 11am ET and in-stock items will ship via FedEx® the same day to arrive in 2-3 business days. Orders taken after 2pm ET on Friday, all day Saturday, and all day Sunday will ship on Monday.
- Overnight Delivery: Order by 11am ET and in-stock items will ship via FedEx Standard Overnight® the same day to arrive the next business day. Orders taken after 11am ET on Friday, all day Saturday, and all day Sunday will ship on Monday.
*Expedited Delivery is available for orders within the continental U.S. only and requires a street address. We cannot make expedited shipments to a P.O. Box or APO/FPO address.
APO/FPO, Alaska, Hawaii, And U.S. Territories
Orders shipped internationally will include a flat rate shipping charge and can incur customs, duties, taxes and potential brokerage fees. The recipient is responsible for paying all duties, taxes and carrier brokerage fees assessed upon delivery, all of which are nonrefundable. We ask that you consider these fees prior to submitting your order.
For more information on international shipping, please call (800) 707-9928 or email firstname.lastname@example.org
Shipping to Multiple Addresses
We do not currently allow you to ship to more than one address at a time. If you would like to ship to multiple addresses, please call Customer Service at (800) 707-9928, or contact us using our email form. If you prefer to place your multiple ship order(s) online, you will have to submit each order separately.