Please Note: Customers of FootSmart may experience extended return processing times due to the COVID-19 pandemic's impact to our operations and shipping partners. We are doing our absolute best to serve you as quickly as we can.
Starting A Return:
Before starting your return, please review our full return policy below. By using our online system, you acknowledge that you have read and agreed to the terms outlined on this page.
- To start your return online, please click here
- If you purchase your own return label you are responsible for the return shipping costs. We recommend that you insure your package for the full value of the merchandise; FootSmart isn’t responsible for any lost packages. Address the package to:
519 Lincoln County Parkway
Lincolnton, NC 28092
- You can return unworn merchandise for up to 30 days from the date your package was delivered. All items must be returned in original shoe box/packaging and placed inside a shipping box. Any damage to the merchandise or the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. All returns will be inspected to ensure the items are in unworn condition and with the original packaging intact. Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.
- Merchandise must be accompanied by original sales receipt and/or order confirmation email.
- All Final clearance items bought online can only be returned for an E-gift certificate.
- If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return once received.
- There is no charge for items that are being exchanged through mail.
- All purchases will be credited to the original form of payment used. When returning a gift for refund, at this time, FootSmart is only able to provide the refund directly to the purchaser of the gift.
- If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your merchandise at (800) 707-9928
- If you received an item in error, please contact our Customer Service Department at (800) 707-9928 for further instructions on how to return this item.
- If you purchase included a special promotion or conjoined discounts that included multiple items returning partial items will forfeit any discounts applied to the transaction. For all "buy one, get one" or "buy A get B" promotions, if only one or part of the "buy one, get one" promotion is returned, the return will be rejected, no refund will be issued and the items will be sent back to you at your expense or forfeited if you choose not to have the items shipped back to you. Please make sure you return all items related to the "buy one, get one" promotion.
Questions? Contact us and we'll be more than happy to help.