Returns

Need to return something?

We want you to be 100% satisfied with your purchases from Footsmart.com. We will be happy to accept a return in most cases accompanied by your original invoice.

You can return unworn merchandise purchased for regular-price or on sale for up to 30 days from the date received. All items must be returned in original box/packaging and placed inside a shipping box. Any damage to the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return. There is no charge for self-returned items. If you do not have the original shipping box or inner protective packaging, you can use any shipping box or inner packaging found at your local shipping carrier or package materials store. 

Returns will be credited to the original payment method. Orders paid for by money order will be refunded via check. All Final clearance items can only be returned for an e-gift certificate. When returning a gift for refund, at this time, Footsmart.com is only able to provide the refund directly to the purchaser of the gift. For unworn merchandise returned without receipt, we will offer a store credit at the lowest selling price within the last 30 days.
For all "buy one, get one" promotions, customers returning purchased items will forfeit any discounts applied to the transaction.

If you received an item in error, please contact our Customer Service Department at 1-855-274-2236 for further instructions on how to return this item.


Normal or abnormal wear and tear is not considered a manufacturers defect.

If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your shoes at 1-855-274-2236. 

 

How Do I Start A Return?

All items must be returned in original box/packaging and placed inside a shipping box. Any damage to the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you.  If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return. There is no charge for self-returned items.

You can start your return process online by using our return method below please use the full order number: FS-XXXX.