Starting A Return:
Before starting your return, please review our full return policy below. By using our online system, you acknowledge that you have read and agreed to the terms outlined on this page.
To return a product to us, it is required that you first obtain a Return Merchandise Authorization (RMA) number. This helps ensure that we can process your return in a timely manner.
- To start the Return Merchandise Authorization (RMA) process, please click here
- You can return unworn merchandise for up to 30 days from the date your package was delivered. All items must be returned in original shoe box/packaging and placed inside a shipping box. Any damage to the merchandise or the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. All returns will be inspected to ensure the items are in unworn condition and with the original packaging intact. Items that do not pass inspection will be returned to you at your cost or forfeited if you choose not to have the items shipped back to you.
- Merchandise must be accompanied by original sales receipt and/or order confirmation email.
- For all FINAL CLEARANCE merchandise, all sales are FINAL AND NON-RETURNABLE.
- There will be a $10.00 shipping charge deducted from your return once received.
- There is no charge for items that are being exchanged through mail.
- All purchases will be credited to the original form of payment used. When returning a gift for refund, at this time, FootSmart is only able to provide the refund directly to the purchaser of the gift.
- If you believe there is a defect with the merchandise, please contact our Customer Service department about returning or replacing your merchandise at 1-855-942-0437
- If you received an item in error, please contact our Customer Service Department at 1-855-942-0437 for further instructions on how to return this item.
- If you purchase included a special promotion or conjoined discounts that included multiple items returning partial items will forfeit any discounts applied to the transaction. For all "buy one, get one" or "buy A get B" promotions, if only one or part of the "buy one, get one" promotion is returned, the return will be rejected, no refund will be issued and the items will be sent back to you at your expense or forfeited if you choose not to have the items shipped back to you. Please make sure you return all items related to the "buy one, get one" promotion.
Questions? Contact us and we'll be more than happy to help.