Shipping

Shipping

What is our Order Processing Times?

We use a variety of shipping carriers to make sure we deliver your order as soon as possible. The estimated delivery date in checkout is based on your delivery address and the shipping option you’ve selected. All quoted shipping estimates are in business days and do not include Saturdays, Sundays, or holidays. Orders placed after 11:00 AM Eastern Standard Time will be processed the following business day.

 

What is our Shipping Rates?

Description Standard Shipping
(5-7 Business Days)		 Expedited Shipping
(2-3 Business Days)
Continental US - Order Total Under $75.00 US $10 n/a
Continental US - Order Total Over $75.00 US Free n/a
AK/HI n/a $25
PR $25 n/a


*Please Note: Fulfilled by partner items excluded from posted shipping arrival dates.

Complimentary Delivery (5-7 Business Days)

In-stock items shipping within the Contiguous United States typically ship from our warehouse within 2 business days and will arrive in an additional 5-7 business days.

Expedited Delivery (2-3 Business Days)

In-stock items shipping within the Contiguous United States typically ship from our warehouse within 1-2 business days and will arrive in an additional 2-3 business days. Expedited orders cannot be shipped to a P.O. Box or APO/FPO address. 

    Fulfilled By Partner


    Fulfilled By Partner items shipping within the Contiguous United States typically require 2-3 additional business days to process before shipping. Orders fulfilled by partner cannot ship outside of the U.S. These orders are not eligible for expedited shipping, rush shipping, to PO boxes or APO/FPO and cannot be cancelled or modified once order is submitted. 

    Shipping to Hawaii and Alaska (2-3 Business Days)

    Hawaii: Your order must be placed by 9:00 AM HST, Monday through Friday to receive your package within 2-3 Business Days. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes in Hawaii.

    Alaska: Your order must be placed by 10:00 AM AKST, Monday through Friday to receive your package within 2-3 Business Days. We ship Monday through Friday (excluding national holidays). Unfortunately, we cannot deliver to P.O. Boxes in Alaska.

    Puerto Rico: Shipping to Puerto Rico is available via USPS for $25.

    APO/FPO: Orders shipping to APO/FPO addresses must ship via USPS and cannot be expedited.

    Do we ship to multiple addresses?

    We are not able to ship to more than one address at a time. You will have to submit each order separately and shipping fees cannot be combined.

    What if your package is lost, damaged, or stolen?

    Footsmart offers optional delivery insurance via Checkout+, which includes: 

    100% coverage for lost, stolen, or damaged packages

    Easy claims

    Basic claims resolved within 24 hours of approval

    24/7 customer support 

    What is Checkout+? 

    Checkout+ is an optional add-on available at checkout for a $4 fee. When selected, it allows you to unlock free returns within our 30-day return period, offering added flexibility if you’re unsure about sizing or fit. 

    Adding Checkout+ helps you avoid a higher return fee later. If you choose not to opt in, you can still return your order for an $11.00 fee. Exchanges are FREE. 

    Final sale items are not eligible for Checkout+. 

    Please note: To decline coverage, simply remove the Checkout+ item from your cart before completing your purchase. The Walking Company and its affiliates are not responsible for lost, stolen, delayed, or misdirected shipments if you opt out of Checkout+ protection. 

    To file a claim; Contact us click here.