Returns & Exchanges

Need to return something? It's easy at FootSmart! Pending inspection, we can accept returns for most merchandise for up to 30 days from your date of receipt, and we will be pleased to issue a refund of your purchase price. As you may expect, we ask that you return your purchase in unused, resalable condition with its original packaging intact. Please read below for specific instructions regarding your merchandise return:

 
30 Days Return Details
 

To be accepted for return, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way.

After your merchandise is accepted for refund, a credit for the purchase price will be issued in the same form of payment as your original purchase.

We cannot accept returns or exchanges of final clearance, liquidation or special-order items.

 
Footwear Returns
 

Footwear must be in its original, unworn condition. Be sure to try on footwear inside on carpet before wearing outside. Footwear returned as an unmatched pair (different left and right) will be returned with no refund issued. We cannot accept returns of final clearance, liquidation or special-order items.

 
Hosiery/Sock Returns
 

Hosiery and socks must be returned in their original, unworn condition. We cannot accept returns of final clearance, liquidation or special-order items.

 
Intimate Apparel Returns
 

Intimate Apparel must be returned in its original unworn condition with all tags intact and attached. Please be sure not to remove any tags or hygienic liners from undergarments until you are sure of the proper fit. We cannot accept returns of final clearance, liquidation or special-order items.

 
Toiletries/Personal Care Products Returns
 

For reasons of consumer protection, topical skincare/personal care products will only be accepted for return in sealed, unopened containers. Partially used toiletries/personal care products that are returned will be destroyed and refunds will not be issued.

We cannot accept returns of final clearance, liquidation or special-order items.

 
Returning an Item by Mail
 

Please complete the return/exchange form on the back of the packing slip included with your order. Be sure to fill out the form completely. The return/exchange form must be included in your return package in order to receive proper credit.

Return the package

  • Address the package to:
    FootSmart
    Returns Department

    4651 Hickory Hill Road
    Suite 101
    Memphis, TN 38141
  • Send your package back using the shipper of your choice. Insure the package for the full value of the merchandise. Unfortunately, we are not responsible for returns lost/damaged in transit. Keep your shipping receipt until your account is credited or you receive a refund check if you paid by check or money order. You will be required to cover the cost of return shipping.
  • Credit Card purchases will be credited to the original purchase credit card account.
  • Cash and Check purchases over $100 - a check will be issued and mailed from our corporate office within 15 business days of returned item.
  • Purchases paid by check below $100 may not be returned for cash until 10 days after purchase.
  • For unworn merchandise returned without receipt, we will offer an exchange or store credit at the lowest selling price within the last 30 days.
  • We cannot accept returns of final clearance, liquidation or special-order items.
 
Exchanging an Item by Mail
 

FootSmart makes exchanging items easy. Please complete the return/exchange form on the back of the packing slip included with your order. Indicate both the item(s) being returned for exchange as well as the new item(s) desired. If you would like to exchange items for other items with a higher cost, please include payment by U.S. money order or check or we will be glad to charge a credit card you indicate. If you would like to exchange an item for a lower priced product, following inspection of the received items, we will refund the difference to you in accordance with our return policy.

Please allow 15 - 20 business days for us to receive your item(s) returned for exchange, to process your exchange, and for you to receive the replacement item(s). We offer two options for returning your package in an exchange:

Return the package

  • Address the package to:
    FootSmart
    Returns Department

    4651 Hickory Hill Road
    Suite 101
    Memphis, TN 38141
  • Send your package back using the shipper of your choice. Insure the package for the full value of the merchandise. Unfortunately, we are not responsible for returns lost/damaged in transit. Keep your shipping receipt until your account is credited or you receive a refund check if you paid by check or money order.
 
Returning a Gift
 

When returning a gift for refund, at this time, FootSmart is only able to provide the refund directly to the purchaser of the gift. If you would like to exchange your gift for another item, we will be glad to do so. Please refer to our exchange policy in the section, Exchanging an Item by Mail.

 
Certificates or Offer Codes
 

Items purchased with any FootSmart certificate or offer code may result in an adjusted refund amount. Certificates and offers will not be reissued or recredited for returns.

 
Late Returns
 

Under our returns policy, pending inspection, FootSmart can accept returns for most merchandise for up to 30 days from the date you receive it, and we will be pleased to issue a refund of your purchase price minus all shipping and order processing fees, which are not refundable.

 
Incorrect Merchandise Received
 

If you received an item in error, please contact our Customer Service Department at 1-800-707-9928 or contact us for further instructions on how to return this item.

 
Damaged/Defective Merchandise Returns
 

If an item you receive is damaged or defective, please contact our Customer Service Department at 1-800-707-9928 or contact us for further instructions on how to return this item.