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Privacy Policy

At FootSmart/Comfort•ology we are committed to protecting your privacy online. Any questions regarding this privacy policy should be sent via email to


1.  Collection of Personal Information
     a. What information we collect 

The only personal information that FootSmart/Comfort•ology collects is information voluntarily supplied by site visitors. This information is personally identifiable information such as name, address, email and phone number. The personal information you have provided us and information about your order may be shared with third parties. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to bring you offers of interest.

If you prefer we do not share the personal information you have provided us and information about your order with marketing partners, please email us at

In addition to personal information, we collect site usage information to help in our efforts to continually improve our site. This information is IP address, browser type, the server your computer is logged into, whether you responded to a particular ad, and/or what pages you are visiting on the website. We can only review this information in aggregate for all of our customers. Our site is tracked by CoreMetrics. You should refer to the CoreMetrics Privacy Policy to learn how they collect and use information:

     b. Where we collect the information 
There are four areas on our site where we collect the personal information:
- the Check Out page
- the Create Account page
- the Catalog Request page
- the Email registration page.

     c. What we do with the information
Once we have collected the above information, it is used to process orders, to communicate with you about your order, and to provide future notification to you of special offers or promotions. We also use it to perform statistical analysis to improve our website. We may provide statistical information about buying patterns and traffic patterns to others, but this data does not include any personally identifiable information.

     d. Use of Cookies

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their Web sites. A cookie may contain information, such as a unique user ID, which is used to track the pages of the Web sites you've visited. This information is stored in a safe and secure database.

We use cookies to improve your shopping experience. When you visit FootSmart/Comfort•ology, your cookie helps us keep track of your order as you shop our Web site. If you have saved your information with us, your cookie allows us to recognize you when you return to our Web site and provides you with access to your account information.

We also use cookies to monitor and maintain information about your use of our Web site. If you have not saved your information or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our Web site design, as well as our products, services and promotions.

We may also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our Web site design and fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, we will not be able to track your order or enable you to make a purchase from our Web site. We will also not be able to recognize you as a registered user and allow you to access your account information.


2.  Receiving Information From FootSmart/Comfort•ology
     a. Email

FootSmart/Comfort•ology periodically sends email to our customers to help keep you informed of FootSmart/Comfort•ology's new products, features and/or special promotions. In every email that we distribute, we include instructions on how to remove [unsubscribe] your email address from the distribution list or you may simply email us with our Customer Service Contact Form and request to be removed from the mailing list.

     b. Catalog

In addition to shopping on our website, FootSmart/Comfort•ology distributes a full-product catalog. We send these catalogs throughout the year to our registered users and customers. If you would like to receive the most current catalog, go to: Catalog Request.  If you no longer wish to receive our catalog, please email us with our Customer Service Contact Form.

3.  Changing Personal Information
If you need to make any changes to your personally stored information it is possible to update your name, billing address, shipping address, phone number and email address by clicking on "Access Your Account" or during checkout, when you modify your account information.

4.  Online policy for individuals 17 years old and under
This site is not directed to children under the age of 13 and no information should be submitted through the website by individuals 17 years of age and under without their parent's or guardian's permission.

5.  Secure Credit Card Transaction Processing
Our web site uses Secure Sockets Layer (SSL) encryption to transmit your credit card information from a secure web page to a secure application on our server. Once on our server, your credit card number is saved only long enough for us to process and approve the transaction unless you have chosen to establish a FootSmart/Comfort•ology account. During the final stages of ordering online, you will see an unbroken key or locked padlock at the bottom of your browser window and https:// in the location window at the top of your browser. Both of these indicate that the page you are on is secured using SSL encryption to communicate with our secure web server. Because SSL encryption slows down a web site, it is only used in the final stage of ordering, before and after you enter your credit card information. You will not see these security indicators until you begin the checkout process and indicate that you prefer to order online with a credit card.

6.  Acceptance of Privacy Policy Terms & Conditions
By using our web site, you consent to the collection and use of this information by FootSmart/Comfort•ology. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of our policies.

7.  Contact FootSmart/Comfort•ology with questions 
Phone - 800.707.9928
Email -
To change an order: Contact us using our email form 
With comments & suggestions:
FootSmart/Comfort•ology Privacy Policy:

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