RETURNS & EXCHANGES: FootSmart/Comfort•ology 60 Day Easy Returns Policy

 60 Day Return Policy 

 60  Day Return Details 

Footwear Returns 
Footwear must be in its original, unworn condition. Be sure to try on footwear inside on carpet before wearing outside. Footwear returned as an unmatched pair (different left and right) will be returned with no refund issued.

Hosiery/Sock Returns
Hosiery and socks must be returned in their original, unworn condition.

Intimate Apparel Returns
Intimate Apparel must be returned in its original unworn condition with all tags intact and attached. Returns or exchanges without all tags attached and intact may be subject to a restocking charge of 20% of the purchase price. Please be sure not to remove any tags or hygienic liners from undergarments until you are sure of the proper fit.

Toiletries/Personal Care Products Returns
For reasons of consumer protection, topical skincare/personal care products will only be accepted for return in sealed, unopened containers. Partially used toiletries/personal care products that are returned will be destroyed and refunds will not be issued.

Returning an Item by Mail 

   

SmartLabel is the most convenient way to return item(s) to FootSmart/Comfort•ology. Just use the SmartLabel return label on the packing slip sent with your order and drop your package in the mailbox at your home or office, give it to your local carrier, or take it to the post office without a wait. Upon receipt of your return shipment, we will process your refund less the SmartLabel return shipping fee indicated below.

A  fuel surcharge of 5.0% of the return fee will be added to the SmartLabel return fee due to current fuel costs.

SmartLabels are not provided for cash/check orders or orders placed through Bill Me Later, Google Wallet, SkyMall, or TeleCheck.

SmartLabels cannot be used for returns outside the continental United States.

At-home pickup of SmartLabel returns
You can schedule an at-home pickup  - at no additional charge to the return fee specified above - using this convenient form on the USPS website.

Need a new SmartLabel?
Click here and complete the requested information to print your custom replacement SmartLabel. The new SmartLabel works just like the original.

Track your SmartLabel package
Click here to track your SmartLabel return order.

Return the package on your own

• Address the package to:
  FootSmart/Comfort•ology
  Returns Department
  4651 Hickory Hill Road
  Suite 101
  Memphis, TN 38141
• Send your package back using the shipper of your choice. Insure the package for the full value of the merchandise. Unfortunately, we are not responsible for returns lost/damaged in transit. Keep your shipping receipt until your account is credited or you receive a refund check if you paid by check or money order. You will not be charged a return fee, but you will be required to cover the cost of return shipping.

Exchanging an Item by Mail 

Please allow 15 - 20 business days for us to receive your item(s) returned for exchange, to process your exchange, and for you to receive the replacement item(s). We offer two options for returning your package in an exchange:

OPTION 1:	Prepaid Return Label Service SmartLabel is the most convenient way to return item(s) to FootSmart/Comfort•ology. Just use the SmartLabel return label on the packing slip sent with your order and drop your package in the mailbox at your home or office, give it to your local carrier, or take it to the post office without a wait. Upon receipt of your shipment for exchange, we will charge the SmartLabel return shipping fee indicated below to the method of payment of your original order.
	Package weight up to 2.0 lbs.  $6.99 return fee  Package weight 2.01 lbs. to 3.0 lbs.   $8.49 return fee  Package weight 3.01 lbs. to 4.0 lbs.   $9.49 return fee  Package weight 4.01 lbs. to 5.0 lbs.   $9.99 return fee  Package weight over 5.0 lbs.  $11.99 return fee
	A  fuel surcharge of 5.0% of the return fee will be added to the SmartLabel return fee due to current fuel costs. SmartLabels are not provided for cash/check orders or orders placed through Bill Me Later, Google Wallet, SkyMall, or TeleCheck. SmartLabels cannot be used for exchanges outside the continental United States. At-home pickup of SmartLabel exchanges You can schedule an at-home pickup  - at no additional charge to the return fee specified above - using this convenient form on the USPS website. Need a new SmartLabel? Click here and complete the requested information to print your custom replacement SmartLabel. The new SmartLabel works just like the original. Track your SmartLabel package Click here to track your SmartLabel return order.
OPTION  2:	Return the package on your own Address the package to: FootSmart/Comfort•ology Returns Department 4651 Hickory Hill Road Suite 101 Memphis, TN 38141 Send your package back using the shipper of your choice. Insure the package for the full value of the merchandise. Unfortunately, we are not responsible for returns lost/damaged in transit. Keep your shipping receipt until your account is credited or you receive a refund check if you paid by check or money order. You will be required to cover the cost of return shipping.

Refused Shipments 

Returning a Gift 

Certificates or Offer Codes 

Late Returns 

Incorrect Merchandise Received 

If you received an item in error, please contact our Customer Service Department at 1-800-707-9928 or contact us for further instructions on how to return this item.

Assured Delivery®

FootSmart/Comfort•ology's Assured Delivery service provides guaranteed free replacement if the items in your order are lost or damaged during shipment. This optional service has a fee of $1.25 per order.

If your order has not been delivered to the shipping address within 15 business days, contact us via our contact form or call our Customer Care Center at 1-800-707-9928, and we will process a replacement order at no charge for the affected items immediately.

Assured Delivery covers all items shipped to U.S. addresses via Standard (5-8 business days), Rush (3-5 business days), Express (2-3 business days), Overnight (next business day), and Standard U.S. Priority Mail. 

 Damaged/Defective Merchandise Returns 

If an item you receive is damaged or defective, please contact our Customer Service Department at
1-800-707-9928 or contact us for further instructions on how to return this item.