Need to return something? It's easy at FootSmart/Comfort•ology! Pending inspection, we can accept returns for most merchandise for up to 60 days from your date of receipt, and we will be pleased to issue a refund of your purchase price minus all shipping and order processing fees, which are not refundable. As you may expect, we ask that you return your purchase in unused, resalable condition with its original packaging intact. Please read below for specific instructions regarding your merchandise return:
To be accepted for return, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund issued.
Please allow 15 business days for us to receive and process your returned merchandise. After your merchandise is accepted for refund, a credit for the purchase price will be issued in the same form of payment as your original purchase.
Footwear must be in its original, unworn condition. Be sure to try on footwear inside on carpet before wearing outside. Footwear returned as an unmatched pair (different left and right) will be returned with no refund issued.
Hosiery and socks must be returned in their original, unworn condition.
Intimate Apparel must be returned in its original unworn condition with all tags intact and attached. Returns or exchanges without all tags attached and intact may be subject to a restocking charge of 20% of the purchase price. Please be sure not to remove any tags or hygienic liners from undergarments until you are sure of the proper fit.
For reasons of consumer protection, topical skincare/personal care products will only be accepted for return in sealed, unopened containers. Partially used toiletries/personal care products that are returned will be destroyed and refunds will not be issued.
Please complete the return/exchange form on the back of the packing slip included with your order. Be sure to fill out the form completely. The return/exchange form must be included in your return package in order to receive proper credit. We offer two options for returning your package for a refund.
(NOTE: To process a Canadian return, please contact our Customer Care department at 1-800-707-9928 for specific mailing instructions. More details.)
SmartLabel is the most convenient way to return item(s) to FootSmart/Comfort•ology. Just use the SmartLabel return label on the packing slip sent with your order and drop your package in the mailbox at your home or office, give it to your local carrier, or take it to the post office without a wait. Upon receipt of your return shipment, we will process your refund less the SmartLabel return shipping fee indicated below.
Package weight up to 2.0 lbs.: $6.99 return fee
Package weight 2.01 lbs. to 3.0 lbs.: $8.49 return fee
Package weight 3.01 lbs. to 4.0 lbs.: $9.49 return fee
Package weight 4.01 lbs. to 5.0 lbs.: $9.99 return fee
Package weight over 5.0 lbs.: $11.99 return fee
A fuel surcharge of 5.0% of the return fee will be added to the SmartLabel return fee due to current fuel costs.
SmartLabels are not provided for cash/check orders or orders placed through Bill Me Later, Google Wallet, SkyMall, or TeleCheck.
SmartLabels cannot be used for returns outside the continental United States.
At-home pickup of SmartLabel returns
You can schedule an at-home pickup - at no additional charge to the return fee specified above - using this convenient form on the USPS website.
Need a new SmartLabel?
Click here and complete the requested information to print your custom replacement SmartLabel. The new SmartLabel works just like the original.
Track your SmartLabel package
Click here to track your SmartLabel return order.
Option 2: Return the package on your own
FootSmart/Comfort•ology makes exchanging items easy. Other than any return fee associated with the use of our SmartLabel prepaid return label service described below, we do not charge any additional shipping and order processing fees on exchanges. Please complete the return/exchange form on the back of the packing slip included with your order. Indicate both the item(s) being returned for exchange as well as the new item(s) desired. If you would like to exchange items for other items with a higher cost, please include payment by U.S. money order or check or we will be glad to charge a credit card you indicate. If you would like to exchange an item for a lower priced product, following inspection of the received items, we will refund the difference to you in accordance with our return policy.
Please allow 15 - 20 business days for us to receive your item(s) returned for exchange, to process your exchange, and for you to receive the replacement item(s). We offer two options for returning your package in an exchange:
SmartLabel is the most convenient way to return item(s) to FootSmart/Comfort•ology. Just use the SmartLabel return label on the packing slip sent with your order and drop your package in the mailbox at your home or office, give it to your local carrier, or take it to the post office without a wait. Upon receipt of your shipment for exchange, we will charge the SmartLabel return shipping fee indicated below to the method of payment of your original order.
Free at-home pickup of SmartLabel returns
You can schedule an at-home pickup - at no additional charge - using this convenient form on the USPS website.
FootSmart/Comfort•ology does everything it can to get your order to you in an efficient and timely manner. Upon receipt, should you choose to refuse delivery of the shipment, and allow the shipment to be returned to us, a restocking fee of 20% of the purchase price will be deducted from your refund. If you received a Free Shipping promotion, the shipping and order processing fees that would have been charged, will also be deducted from your refund. If you paid the usual shipping and order processing fees associated with your orders, these will not be refunded as per our regular Return policy.
When returning a gift for refund, at this time, FootSmart/Comfort•ology is only able to provide the refund directly to the purchaser of the gift. If you would like to exchange your gift for another item, we will be glad to do so. Please refer to our exchange policy in the section, Exchanging an Item by Mail.
Items purchased with any FootSmart/Comfort•ology certificate or offer code may result in an adjusted refund amount. Certificates and offers will not be reissued or recredited for returns.
Under our returns policy, pending inspection, FootSmart/Comfort•ology can accept returns for most merchandise for up to 60 days from the date you receive it, and we will be pleased to issue a refund of your purchase price minus all shipping and order processing fees, which are not refundable. Returns received after 60 days will be returned to you with no refund issued and a late returns processing fee may be charged.
If you received an item in error, please contact our Customer Service Department at 1-800-707-9928 or contact us for further instructions on how to return this item.
FootSmart/Comfort•ology's Assured Delivery service provides guaranteed free replacement if the items in your order are lost or damaged during shipment. This optional service has a fee of $1.25 per order.
If your order has not been delivered to the shipping address within 15 business days, contact us via our contact form or call our Customer Care Center at 1-800-707-9928, and we will process a replacement order at no charge for the affected items immediately.
Assured Delivery covers all items shipped to U.S. addresses via Standard (5-8 business days), Rush (3-5 business days), Express (2-3 business days), Overnight (next business day), and Standard U.S. Priority Mail.
If an item you receive is damaged or defective, please contact our Customer Service Department at 1-800-707-9928 or contact us for further instructions on how to return this item.
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